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Frequently Asked Questions

What types of payments are accepted? 

Visa, MasterCard, debit, and e-transfer. Etransfer is the preferred method of payment. Transfers can be sent to ; no password required.

Do you direct bill?

Direct billing is up and running! Direct billing is available to those insurance companies who permit direct billing.

When is payment due? 

Payment is due at the beginning of your appointment. 

Are services covered by extended health benefits through my workplace? 

Please check with your benefit provider for Social Worker coverage. 

Is parking available? 

Yes, free parking is available on the south side of the building. Please park in the designated parking stalls with Better Now signs. Street parking unavailable Monday-Friday 3:30-5:30. Please do not park in non-designated parking.

Is your business located on a bus route?

Yes, the bus stop is located in front of the building.

How early should I arrive?

The clinic does not have a waiting room. The clinic door will be unlocked two minutes prior to your appointment time; please remain in your vehicle until this time.  Early arrivals cannot be accommodated.

Is your office and bathroom wheelchair accessible?


Are masks mandatory?


Will my provider wear a mask?

Your provider will wear a mask upon request. Your comfort level during in-person sessions is of primary importance.

Are you a vaccinated provider? 

Yes, double vaccinated.

Do you offer online counselling appointments? 

Yes via a secure platform. 

Can I breastfeed in the clinic?

Of course! Please know you are welcome to bring your baby to an appointment and all efforts will be made to ensure you are comfortable while breastfeeding. 

Do you offer in-person counselling appointments? 


Are you an approved NIHB mental health provider?

Yes. Sessions are direct billed to NIHB.

Are you an approved Victim Services provider?

Yes. Sessions are direct billed to Victim Services.

Are both parents required to sign a consent for a child to attend counselling?


How much notice is required to cancel or reschedule an appointment without a cancellation fee?

24 hours notice.

Can I extend my session time?

There are several options available to book an extended appointment time. Please be prepared to leave on time from your appointment as overtime during the session is not available due to the scheduling of other appointments.


Missed appointment time due to a late arrival will not receive additional appointment time due to the scheduling of other appointments.

What is the wait time for an appointment?

It is suggested that you book the first available appointment. In addition, please add your name to the waitlist. It is likely, your first appointment will be scheduled from the waitlist.

How many appointments should I book?

It is recommended that you book three appointments to maintain consistent appointment times.

Can I reschedule my appointment?

Please be advised due to capacity, it is very difficult to reschedule your appointment time. It is likely your name will be added to the waitlist upon the cancellation of your appointment.

Pet Allergies.

Please be advised there is a small dog, Tabitha (10 lb Pomerian/Chihuahua) in the clinic. Tabitha is deaf and partially blind.

Scent Allergies.

Please advise your provider if you have a scent allergy prior to attending your appointment.

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